FAQs

Q: What types of products does Jetwell offer?
A: Jetwell offers a curated selection of travel essentials, including travel-size bottles and containers, packing cubes, toiletry bags, neck pillows, universal adapters, RFID-blocking wallets, hygiene kits, airplane seat phone mounts, and more—everything you need for smart, stress-free travel.

Q: Where do you ship?
A: We offer worldwide shipping.

Q: How long does shipping take?
A: Orders are usually processed within 1–3 business days, and shipping times depend on your location and the selected shipping method.

Q: Do you accept returns?
A: Yes, we accept returns on unused items in their original packaging within 30 days of purchase. Please refer to our Return Policy for full details.

Q: Can I track my order?
A: Yes! You’ll receive a tracking number by email once your order has shipped, so you can monitor its journey in real time.

Q: Are your products TSA compliant?
A: Many of our products—such as travel bottles, toiletry bags, and organizers—are TSA-friendly and meet airport security standards.

Q: How can I contact customer service?
A: Feel free to use the contact form on our website. We typically respond within 24 hours.

Q: Are your RFID-blocking wallets secure?
A: Absolutely. Our RFID-blocking wallets and passport holders are made with protective materials that help guard against unauthorized scanning and identity theft.

Q: Do you restock sold-out items?
A: Yes! We regularly restock our most popular items. If something you want is out of stock, you can sign up for restock notifications on the product page.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed.